$10 Flat Rate Shipping Australia Wide
$40 Flat rate on overseas shipping to selected countries
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: email@example.com
Refund and Returns
Your satisfaction is our first priority at Valley Horse Wear. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. Exchanges must include a pre paid satchel for the item to be returned to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To return an item, please send it to:
Valley Horse Wear
45 Williams Rd
Don Valley, VIC 3139
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
- Exchanges need to have a pre paid satchel with them for the product to be return to you.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.